QUESTIONS?
We have compiled a list of the most frequent questions that we have received. It’s normal and encouraged for patients to ask many questions when choosing to work with a Mental Health Professional. Here are some answers to the questions we have received the most. If you are unable to find what you are looking for, please get in contact with us!
What happens during the FREE consultation?
We know it’s not easy to reach out for support. You may not even know exactly what it is your in need of. That’s okay! During our phone consultation, you can expect us to ask for more details about what you’re looking for help with. This will give us an idea if we are a good fit for your needs.
You will have the opportunity to ask questions, understand our rates/fees, how we work with insurance companies, and out-of-network benefits, etc.
If we are a good fit, then we’ll get you scheduled for your first session. We’ll need your full name, email address, phone number, and a payment method on file to reserve your appointment. You’ll get an e-mail with a link to all the paperwork to be completed within 48 hours.
What happens during our first session?
We establish our relationship.
We initiate the start to sharing your story.
We talk about your goals and aspirations.
We identify what it is that you would like to accomplish.
This is the time for us to determine if we are a good fit. Do we seem like someone you can trust?
We are establishing a relationship that will become the foundation for working together. You will begin to identify some of your goals and we will coach you on your journey to help you get there.
How long do sessions last?
Appointments are 50 minutes. This is the standard length of a counseling session. If you are interested in a longer session (75 or 90 minutes) please contact us regarding availability and pricing.
How often will we meet?
In efforts to prevent delays in your progress, we will likely recommend meeting once per week. We find it helpful to gain some momentum in the very beginning by meeting weekly to avoid your progress coming to a standstill. If the symptoms of distress are significant, consideration will be made to meet more frequently.
Is Virtual Counseling available?
During the Coronavirus/COVID-19 epidemic, ALL sessions are provided online using a secure video system (similar to Zoom or Skype) at this time.
Do you accept insurance?
Yes, we are proudly accepting those with coverage under:
AETNA
AETNA EAP
CIGNA/EVERNORTH
CIGNA EAP
FEI BEHAVIORAL HEALTH
BCBS/NEW DIRECTIONS
OSCAR
OPTUM
OPTUM EAP
UMR
UNITED HEALTH CARE
If we do not accept your insurance, we will collect payment in full at the time of service. If you would like to submit a claim to your insurance provider for out-of-network reimbursement, a receipt can be provided or a claim may be submitted on your behalf to help facilitate any reimbursement you may be entitled to.
***Please note that submitting an insurance claim means we will need to give you a mental health diagnosis.
What is your cancellation policy?
If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you will be charged for the full rate of the session. An occasional exception may be made in the case of an emergency; however, it is important that we meet consistently in order to make progress.
Do you prescribe medication?
No, we are not medical doctors. Many of our patients find medication is helpful, but many of them also progress well in therapy without the need for medication. If you want to be evaluated for psychotropic medications, either contact your primary care physician or ask us for a referral to a local psychiatrist. If you are already taking medication, we are able to coordinate care with your doctor with a signed release of information.
Are there any clients you do not work with?
We are currently only working with adolescents and young adults ages 15+. We do not conduct child custody evaluations nor do we provide custody recommendations. We also do not provide treatment for eating disorders, psychotic disorders (schizophrenia, schizoaffective disorder, etc), and/or personality disorders. Due to state licensing laws, we can only provide therapy and counseling services to individuals residing in the State of Florida.